Privacy Policy for Éire Excursions

Éire Excursions is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage with our services, or otherwise interact with us. Your trust is paramount, and we handle your data with the utmost care and in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Information We Collect

We collect various types of information to provide and improve our bespoke travel itinerary planning, cultural heritage tours, adventure tourism packages, luxury accommodation booking, corporate travel management, event planning for groups, guided historical walks, culinary tours, and eco-tourism experiences.

Personal Information You Provide Directly:

• Contact Information: Name, physical address, email address, and telephone number.
• Travel Details: Passport information (for international travel bookings), nationality, dietary restrictions, medical conditions relevant to travel (with your explicit consent), travel preferences, interests, and group details.
• Payment Information: Credit card details, billing address, and other payment-related information, processed securely by third-party payment processors. We do not store full payment card details on our servers.
• Communication Data: Content of communications with us, including inquiries, feedback, and survey responses.

Information Collected Automatically:

• Log Data: Information that your browser sends whenever you visit our website, such as your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our online platform and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How We Use Your Information

We use the collected information for various purposes, primarily to provide and improve our services to you:

• To provide and manage the travel services you request, including itinerary planning, booking accommodations, tours, and other travel-related services.
• To communicate with you about your bookings, inquiries, and to provide customer support.
• To personalize your experience and tailor our service offerings to your preferences and interests.
• To process payments for services.
• To improve our website, services, and operations.
• To conduct research and analysis to understand market trends and customer needs.
• To send you marketing and promotional communications about our services that we believe may be of interest to you, consistent with your communication preferences.
• To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing Personal Data (GDPR)

We process your personal data under the following legal bases:

• Performance of a Contract: To fulfill our obligations arising from any contracts entered into between you and Éire Excursions, such as booking your travel arrangements.
• Legitimate Interests: For our legitimate business interests, such as improving our services, marketing, fraud prevention, and ensuring the security of our operations, provided that these interests do not override your fundamental rights and freedoms.
• Consent: Where required by law, we will obtain your explicit consent to process your personal data, particularly for sensitive data categories like health information for travel arrangements, or for sending direct marketing communications. You have the right to withdraw your consent at any time.
• Legal Obligation: To comply with legal or regulatory obligations.

Disclosure of Your Information

We may share your personal information with third parties in the following situations:

• Service Providers: With trusted third-party service providers who assist us in operating our business and providing our services, such as airlines, hotels, tour operators, transport providers, payment processors, and IT support. These providers are obligated to protect your information and use it only for the purposes for which it was provided.
• Legal Requirements: When required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: With your prior consent for specific purposes not covered by this policy.

International Data Transfers

As a tourism company, it is often necessary to transfer your personal data to destinations outside of the European Economic Area (EEA) to facilitate your travel arrangements (e.g., booking a hotel in a non-EEA country). When we transfer your data outside the EEA, we ensure that appropriate safeguards are in place to protect your privacy rights in accordance with GDPR, such as relying on adequacy decisions, standard contractual clauses, or other lawful transfer mechanisms.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, firewalls, secure server infrastructures, and strict access controls. While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

Your Data Protection Rights (GDPR)

Under GDPR, you have the following rights regarding your personal data:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure (“Right to be Forgotten”): You have the right to request that we erase your personal data under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request within one month.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your personal data, or wish to exercise any of your data protection rights, please contact us:

Éire Excursions
2847 O'Connell Street Lower,
Floor 3,
Dublin, County Dublin, D01 Y4C5
Ireland

Complaints

If you are not satisfied with our response or believe we are processing your personal data unlawfully, you have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland, our lead supervisory authority. Further information can be found on the DPC website.